'Eternal' Ashes Frame - Square
Unfortunately, we do not accept returns of memorial frames. However, if your frame arrives damaged, please contact us within 3 days of receipt and we will work with you to get a like-for-like replacement and will cover the costs incurred. In the event you are returning a frame to us, please ensure it is packaged correctly to prevent any possible or further damage. It is your responsibility to ensure the frame arrives back to us safely. You will also be responsible for paying for any damage made to the frame if not returned packaged in a correct manner. This also includes ensuring you are using a suitable carrier for the frame to prevent any damage on its return, if you cannot return the frame personally then we would recommend you use a specialist courier so you know the frame is in safe hands.
If you have requested UV99 or AR70 glass (anti Uv and / or anti reflective), then we provide no guarantee of safety and condition of the glass, except to say that we will package as reasonably as we can to ensure that any possibility of damage is minimised. For this reason, we cannot accept any return of the frame, unless to reglaze.
For any further help with regard to returns and our returns policy, please speak to our friendly and helpful gallery staff who will be pleased to assist.
We offer a FREE delivery service to Mainland UK.
On placing an order, you can either collect from our gallery in Wellingborough, Northamptonshire or we will ship to your designated address. Delivery can take up to 3 working days however we will happily chase your delivery if you so require.
Our preferred courier is ParcelForce and we will usually provide you with a tracking number once the delivery has been sent via a confirmation email.